Service & Support
Overview of support and training solutions
For us, service means long-term partnership. Our global Service Team ensures that your systems stay productive, efficient, and up-to-date throughout their lifecycle.
From system commissioning and remote diagnostics to process fine-tuning and long-term maintenance, we provide professional support tailored to your needs. Our goal is to maximize system uptime, reduce downtime, and provide fast, qualified help whenever you need it.
Our service offerings
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Remote Diagnostics Fast, secure remote access for real-time system analysis and troubleshooting. |
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ConversionsCustom machine conversions that transform your existing machine equipment to new production capacity for next generation modules or functions. |
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Process OptimizationExpert support for process fine-tuning, yield improvements, and efficiency gains on your existing system. |
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Preventive MaintenanceScheduled service to minimize unplanned downtime and extend system lifetime. |
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On-site SupportGlobal field service for installation, maintenance, and repair at your location. |
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UpgradesMachine upgrades that improve the performance and capabilities of your existing system without changing its core configuration. |
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RMAs & Refurbishment Streamlined processing of returns and refurbishment to restore your equipment to optimal working condition. |
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Spare Parts ServiceRapid delivery of certified spare parts to reduce lead times and restore operations quickly. |
Helpdesk US (beta)
Please try our new US service desk for relevant service issues.
Customized SLAs
Our tailored service contracts are designed to keep your unique machinery running at peak performance. Built around the specific technical requirements of your equipment and production process, these agreements cover preventive maintenance, rapid troubleshooting, spare parts supply, and software or functional upgrades.
With clearly defined response times, performance targets, and transparent cost structures, we ensure maximum uptime, safety, and efficiency. Partner with us to protect your investment and keep your production moving—reliably, efficiently, and without compromise.
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Training Program
For our in-house software control interface – Process Control Master (PCM), we offer a tailored training program. This helps you get the most out of your system. It is suitable for operators, maintenance staff, and engineers:
- Standard PCM Training
Get an onboarding and a principal idea of the system, as well as an extensive training of position editor, calibration and more - Advanced PCM Training
Receive a detailed overview of the PCM tools, as well as deep focus on individual topics
Training can be delivered on-site or remotely, depending on your needs. Speak with your ficonTEC contact to arrange a training plan that fits your team and production goals.
Global Service Network
With strategically located service teams, ficonTEC provides professional, responsive support no matter where your operations are based. Our regional service managers ensure local expertise and fast response times.
